Dear Fezek Squad,
We value our customers and employees, so we are taking extra safety precautions and sanitation procedures in our faculty. You might start to experience longer than usual response times from our support team. We're seeing an influx of customer inquiries and we're doing our best to answer each question quickly and thoughtfully. We're hiring more customer support reps to help us get back to response times you're used to.
Before contacting us about your orders, keep in mind that like many others in the industry, our fulfillment times are slower than usual for some product categories. Your order's status changes in your email as soon as it starts shipping. Of course, feel free to contact us with any questions.